Apex Network Limited Job Recruitment for Customer Relations and Transactions Officer 2022 – How to apply

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Apex Network Limited Job Recruitment for Customer Relations and Transactions Officer 2022 – Apex Network Limited job is recruiting for a suitable candidate to fill a position for Customer Relations and Transactions Officer. Interested and qualified candidate should kindly apply using the steps and guideline provided in this articles below.

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Apex Network Limited Job Recruitment for Customer Relations and Transactions Officer 2022

Apex Network is a financial servicing firm, where anyone anywhere can easily and securely transact bitcoin, which is the future of Money and a catalyst for creating an open financial system in Africa and the world generally.

We are recruiting to fill the position below:

Job Title: Customer Relations and Transactions Officer

Location: Lekki, Lagos
Employment Type: Full-time

Key Roles

  • Ensure outstanding customer satisfaction by maintaining strong working relationships.
  • Prevent the escalation of customer issues by collecting and analyzing information provided before and after interacting with the customer.
  • Tracking, recording, reporting, and storing information related to transactions, customers and ensuring all information is accurate and complete.
  • Carrying out client satisfaction surveys and reviews.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.
  • Letting customers know about other products the company offers.
  • Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.
  • Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.
  • Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.
  • Check customer’s balance and verify customer’s signatures.

Minimum Qualification

  • A minimum of a B.Sc. / HND / BA Degree.
  • Other higher/ relevant qualification(s) will be an advantage.
  • A minimum of 1 year work experience in a similar role((preferably in customer relations or marketing).
  • Computer Proficiency in MS Word, MS Excel, Outlook & PowerPoint.
  • Experienced in transaction monitoring and drafting of suspicious transaction reports.
  • Must be an effective team player.
  • Maintain a positive attitude focused on customer satisfaction.
  • Solid organizational skills, multitasking and time-management.

Read More:NCS Recruitment Supplementary List of Shortlisted Candidate 2022

Method of Application
Interested and qualified candidates should send their CV to: recruitment@apexnetwork.co using the Job Title as the subject of the mail.

Closing date for Apex Network Limited Recruitment

Application Closing Date 30th September, 2022.

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