CWAY Nigeria Drinking Water Science and Technology Company Limited Recruitment for Customer Service Representative 2023- How to Apply

Spread the love

CWAY Nigeria Drinking Water Science and Technology Company Limited Recruitment for Customer Service Representative 2023- CWAY Nigeria Drinking Water Science and Technology Company Limited job is recruiting for a suitable candidate to fill a position of Customer Service Representative. Interested and qualified candidate should apply job application successfully.

Contents

CWAY Nigeria Drinking Water Science and Technology Company Limited Recruitment for Customer Service Representative 2023

CWAY Group – In 1999, Mr. Onest Che founded CWAY group, a Foods and Beverages company in Nigeria and steadfastly committed these investments towards improving people’s lives. Since then, CWAY has been tending to consumers’ health needs and other high quality premium products. Two decades of rapid growth after establishment, CWAY consistently became a reckoning force as a high employer of labor and the market leader in manufacturing of drinking water and the beverages investment sector in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Requirements and skills

Candidates should possess an NCE qualification with 0 – 1 year relevant work experience.
Proven customer support experience or experience as a Customer Service Representative
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices

How to Apply

Interested and qualified candidates should send their CV to: abujacway@gmail.com using the Job Title as the subject of the email

Application Deadline

13th February, 2023.