OPay Nigeria Recruitment for Customer Support Agents 2023/2024- Apply Here

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OPay Nigeria Recruitment for Customer Support Agents 2023/2024- OPay Nigeria job company is currently on for all interested and qualified candidate should kindly apply the job successful.

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OPay Nigeria Recruitment for Customer Support Agents 2023/2024

At OPay is a one-stop mobile-based platform for payment, transportation, food & grocery delivery, and other important services in your everyday life. We combine Human excellence, expertise and technology together to achieve the best. Millions of users rely on OPay everyday to send and receive money, pay bills, and order food and groceries.

We are recruiting to fill the position below:

Job Title: Customer Support Agent

Location: Lagos
Employment Type: Full-time

Job Summary

The Customer Support Agent is responsible for resolution of all enquiries, complaints and requests received via OPay customer support telephone lines, establishing and management of customer relationships.

Key Duties / Responsibilities

Answer all incoming calls from customers and provide resolution to complaints, enquiries and requests.
Document and report all call information according to standard operating procedure.
Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
Follow up with customer calls where necessary.
Report service failures and other product related issues observed while taking calls from customers to the call center management for further actions.

Qualification & Requirements

Minimum of ND in Mass Communication or related courses.
1 – 2 years experience as a call center or customer service agent.
Strong written and verbal communication skills, with attention to detail
Strong analytical, organizational, and multi-tasking skills.
Energetic, highly self-motivated and able to work efficiently and productively.

Application Closing Date

30th April 2023.