OPay Recruitment Application Form Portal 2021/2022 – This is to inform the general public of Opay recruitment that is currently ongoing for all interested and qualified persons to apply or register using the application link portal below

OPay Recruitment Application Form Portal 2021/2022

OPay is designed to make financial services more accessible to everyday customers – whether it’s for the bills they have to pay, or the transfer & withdrawal of money; OPay’s a platform that truly serves its users in the most convenient way.

We are recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Tracking customer experiences across online and offline channels, and touchpoints.
• Collaborating with internal teams to enhance customer experience and brand awareness.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Evaluating customer experience surveys and facilitating improvements
• Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities.
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Gather customer feedback and share with our Product, Sales, and Technology teams.
• Documenting processes and escalating customer issues, as well as customer compliments and complaints.
• Responding to customer queries in a timely and effective manner, using appropriate communication channels.
• Analyzing customer feedback on products/services and new releases, as well as preparing reports.

Requirements

• Candidates should possess an OND / HND qualification with a minimum of 2 years work experience.

Salary
N60,000 – N120,000 Monthly.

Job Title: Telesales Agent

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal / customer service team sales targets and call handling quotas

Requirements

• Candidates should possess an OND / HND qualification with a minimum of 2 years work experience.

Salary
N60,000 – N120,000 Monthly.

Job Title: Quality Assurance Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Ensure that set standards on call and email handling are met and handled with excellence.
• Monitor all incoming/outgoing calls and provide regular feedback for training, coaching & mentoring
• Deliver a consistent approach to standardizing customer interactions.
• Daily monitoring and evaluation of agents’ activities on all Contact Center channels (Emails, Telephone, Live chat etc.)

Requirements

• Candidates should possess an OND / HND qualification with a minimum of 2 years work experience.

Salary
N60,000 – N120,000 Monthly.

How to Apply for Opay Recruitment 2021

Interested and qualified candidates should send their CV to: jobsng@opay-inc.com using the Job Title as the subject of the mail

Application Deadline  14th January, 2022.

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