Parcel Exchange Recruitment for Customer Support Officer 2023/2024- How to Apply

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Parcel Exchange Recruitment for Customer Support Officer 2023/2024- Parcel Exchange job is currently going on for all interested and qualified candidate should kindly apply below.

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Parcel Exchange Recruitment for Customer Support Officer 2023/2024

The Parcel Exchange is a real-time online trading platform and access to a large community of members where independent owner drivers, courier companies, forwarders, transport companies, retailers and online shops post their availability status on a minute-by-minute basis. The platform allows members to post available loads, journey information and real time vehicle availability status, the system then matches available vehicles (using location/size/availability) with the load requirement and instantly sends a notification via email or SMS to members.

We are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Lagos
Job Type: Full time

Job Description

Ensure prompt response to customers’ requests and enquiries at all times and across all channels
Monitor and maintain customer database.
Train Carriers and Sales Representative on parcel Exchange Applications and Assist clients to Upload Product seamslessly
Make Outbounds Calls to our clients.
Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
Ensure customer satisfaction and provide professional customer support.
Escalate customer complaints/enquiries and other observations to relevant personnel as appropriate
Enlighten customers about the company’s products and services aimed at promoting customer satisfaction and continuous patronage
Provide first-level technical support services.

Minimum Qualifications

Candidates should possess minimum of an OND qualification with 0 – 2 years relevant work experience.
She must Reside Around isolo,oshodi and mushin Lagos
She must be good with micrsoft Excel,word and others.

How to Apply

Interested and qualified candidates should send their CV to: info@parcelexchangegroup.com using the Job Title as the subject of the email.

Application Deadline

14th August, 2023.