Airtel Nigeria Job Recruitment Application Form November, 2020 – Airtel is now recruiting all interested and qualified candidates to allow all interested and qualified persons to apply or register successfully. All you need for a successful registration are all contained in this article below.
Airtel Nigeria Job Recruitment Application Form November, 2020
We are recruiting to fill the positions below:
Job Title: Credit and Risk Officer
Location: Lagos
Job Type: Full Time
Qualifications
- A good First Degree in Social Sciences, Banking & Finance, Accounting or related field
- ATS, ICAN Skill Level
- Numerical Skill, Reporting, Analytical.
- 3+ years of Credit and Risk Control and Customer Service experience with excellent communication skills
- Excellent organizational, communication skills and attention to detail.
- Advanced proficiency in Microsoft Word, Excel and Powerpoint.
Interested and qualified candidates should: Click here to apply
Job Title: High Value Relationship Manager
Locations: Port Harcourt, Rivers & Abuja
Job Description
- One of the aspirations that Airtel Africa has set for itself is to be the preferred service provider for the Airtel High Value Base.
- This person is the primary contact person and will be responsible in servicing all aspects of the HV customer needs for the Pre-paid and Post-paid high value customers – VIP, Diamond & Platinum.
- The Relationship Manager is customer centric and focused on maintaining high-quality of customer service; develops strong relationships with high value customers to ensure sensitivity to their needs, concerns, and emerging requirements and is readily available to attend to pressing customer challenges at any point in time.
- Delivery of business KPIs like financials, customer experience, revenue generation and process compliance, is critical to this role.
Responsibilities
- Diamond Customer Management.
- Premier Customer Complaint Management.
- Premier customer inactivity management.
- Premier Customer Engagement.
- Ensure collections on allocated Premier accounts
Qualifications
- A recognized university degree
- Customer management / service experience post NYSC (no less than 2 years)
- Understanding of the principles of CRM and Customer Management
- Customer Management skills
- Surveys and research and Trending skills
- Strong Interpersonal Skills & People Centric
- Strong numeric ability
- Excellent Communication skills
- Report writing
- Understand CRM-CEM, Usage and Retention principles
- Presentation making
Interested and qualified candidates should: Click here to apply
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