Andela Nigeria Recruitment for Talent Success Partner 2022- How to Apply

Andela Nigeria

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Andela Nigeria Recruitment for Talent Success Partner 2022- Andela Nigeria job is recruiting for a suitable candidate to fill a position for Talent Success Partner. Interested and qualified candidate should kindly apply using the steps and guideline provided in this article below.

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Andela Nigeria Recruitment for Talent Success Partner 2022

Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software developers. Based in NYC, SF, Lagos, Nairobi, Rwanda and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage.

We are recruiting to fill the position below:

Job Title: Talent Success Partner

Location: Remote

Job Description

This is your opportunity to significantly contribute to formulating an elite delivery function that directly supports all of our talent within our SMB segment while also supporting our Client Business Unit Partners with delivery excellence. You will be at the helm of delivering an exceptional talent experience.
Our core delivery model is embedded teams of software engineers who are remote and distributed. As such, you’ll need to be adept at enabling passionate people to deliver their best and facilitating programs necessary to scale with our Clients.
To ensure success, you’re keen on engaging directly with clients to resolve non-technical issues, escalating technical issues to the Technical Delivery Managers (TDMs) to address, and working with Talent Experience (TX) to enrich the delivery and engineer experience. This success ennoblement can span pre-sales, talent on-boarding, and talent off-boarding.
In addition, you always have an eye on how to ensure stability in delivery through a period of great change. You can creatively adapt to changing needs across industries and collaborate with stakeholders to bring value propositions – in service to what Andela does.
As a global company, you will be working with talent and clients in various time zones. Your business hours will align with engagement needs, and we strive to have at least a 5-hour overlap with our clients.
Your role is to ensure engagements are successful while owning client/internal stakeholder inquiries across an array of topics, including but not limited to: developer concerns, infrastructure and machine needs, and business-related matters.

You are constantly asking yourself:

How do I ensure clients are impressed with the engagement and productivity of their Andela talents?
How do I ensure Andela Talents are enriched and supported as they deliver for our Clients?
You’re passionate about delivering outstanding service while maintaining efficiencies at scale.
You will combine your eagerness to learn, can-do attitude, and collaboration skills to deliver an exceptional experience.

Key Roles

Coordinate and own your Book of Business for growth and to meet related business objectives
Client Engagement: Be a point of escalation for Client/Talent issues arising on engagements within your Book of Business
Delivery Management: oversee programs that prevent revenue churn within your BoB i.e., Talent burnout, Talent mismatch, performance issues, compensation, etc.
Delivery Enablement: resolve bottlenecks that impact delivery excellence through collaboration with relevant stakeholders i.e., talent productivity, miscommunication, etc. Working with TDMs to address technical concerns: performance management, talent L&D, talent work impact, etc.
Talent Enrichment: Oversee programs that ensure successful delivery and a great engineer experience
Document and create playbooks on managing key achievements in the talent journey – onboarding, F90, roll-off, resignations-mitigation, etc.
Feed trends and learnings to leadership to develop programs and features that will help us better serve our clients and talent
Execute on core metrics – talent retention, client growth, talent Net Promoter scores, etc.

Minimum Qualification

3 years work experience in a similar role
Strong written and verbal communication skills
You are hard-working and at ease with ambiguity and change
You are an outstanding collaborator and eager to learn
You are highly accountable – seeing tasks through to completion while maintaining high-quality standards
Experience in Salesforce or another CRM tool is required
Creative problem-solving abilities
Ability to learn from experience and iterate
Ability to receive feedback well and adjust behavior

Benefits

Fully Remote work culture – we hire globally and all of our roles are fully remote!
Bring your own device stipend – buy your own laptop with funds from Andela
Quarterly work from home stipends
Flexible working hours
Equity (as a part of compensation package)
Healthcare, 401k / pension (US only)
Andela Affinity Groups
Growth & development paths
Generous Paid Time Off, Parental Leave, Compassionate Leave
And more to come! We’re on a journey to reimagine global benefits at Andela