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British Council Job Recruitment for 2023/2024 – How to Apply (2 positions)

The British Council

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British Council Job Recruitment for 2023/2024 – How to Apply (2 positions)- British Council Job company is recruiting for a suitable and qualified candidates should kindly fill for the positions below.

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British Council Job Recruitment 2023/2024

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

We are recruiting to fill the following positions below:

1) Job Title: Major Investigations Support Manager

Location: Nigeria
Pay Band: 7
Contract Type: Indefinite Contract

Role Purpose

The Global Examinations Business Assurance, Security and Risk (BASR) function ensures that there is internal and external confidence in the exams we deliver, protecting the reputation of our organization and UK Exam Board qualifications and standards while enabling fair testing environments for test takers worldwide.
The Exams Major Investigations Support Manager will work within our Major Investigations team, which also works closely with the Counter Fraud Team, with a special focus on major fraud and malpractice cases related to all Exams products.
As well as investigation work itself, the post-holder will be involved in looking at internal processes relating to exam integrity and delivery methods, including digital and remotely delivered testing, and will be a fully integrated member of the broader BASR function.
The post-holder, who reports to Exams Major Investigations Manager, will contribute to ensuring all investigations are carried out in line with our investigation approach and methodology, that cases are appropriately managed and documented, and that findings and recommendations are analyzed and followed up in order to ensure learning and prevention across the organization

Main Accountabilities

Builds an in-depth understanding of the particular operational context, opportunities, and challenges facing their specific internal customer(s), to ensure the outcome and analysis of investigations work contribute to risk mitigation and prevention.
Consults closely with internal customers and other stakeholder to understand current and future business priorities, and produce work outputs accordingly to ensure the services and advice they provide is adaptable to circumstances

Functional Expertise:

Provides proactive professional advice and support to internal customers and stakeholders to ensure business practices within investigation functions expertise are high quality, effective, and compliant with relevant industry practices.
Completes an annual cycle of formally recognized Continuing Professional Development (CPD) to maintain and deepen their professional expertise. Shares learning with relevant team members. Co-coordinates and contributes to the CPD of Exams Integrity investigators.
Keeps abreast of investigation and test security development in the sector.
Fully qualified or willing to work to the relevant professional accreditation (e.g. Fraud / Investigations) combined with a track record of practice in the field.
Contributes to the development and delivery of training and guidance of other professionals in the field.

Service Improvement:

Identifies opportunities for procedural improvements and determines the most appropriate mechanisms and processes for implementing those changes. Demonstrates awareness of relevant governance arrangements that relate to making system or procedural changes
Makes technical/professional recommendations that have a measurable impact on local business performance (e.g. in terms of efficiency, quality, reliability, mitigation of risk)
May participate as part of a team to support the implementation of policy or system at a corporate or global level within their area of functional expertise.

Consultancy, Analysis, and Problem-solving:

Applies advanced knowledge of their technical/professional specialism to solve a range of complex business issues within a specific organizational unit or area of corporate activity
Conducts analysis using a range of standard methodologies and across multiple data sets to provide high-quality and evidence-based procedural recommendations/business advice in order to drive informed decision-making.
Presents complex information clearly, tailoring the presentation of findings to meet the differing needs of both technical and non-technical audiences appropriately, as required

Relationship and Stakeholder Management:

Support liaison with several internal British Council and external bodies, including IELTS cross-partner investigation forums, Counter Fraud, IELTS and Awarding Body stakeholder teams, etc.

Leadership and Management:

Plans and prioritizes own work activities to ensure effective delivery of diverse responsibilities and deliverables over a quarterly to an annual time horizon
Assist formulation of work plans and coordinate input from others (who may be outside the direct management line) to meet specific objectives
As an experienced professional, contributes ideas to support the development of discipline-wide and customer-specific business plans and priorities

Role-specific Knowledge and Experience

Essential requirements:

Degree-level education or equivalent
You will have experience leading major and complex investigation cases. You will have demonstrated learning in the field of security, fraud, etc
Professional qualification in a relevant field (e.g. Risk Management, Investigation, Anti-Fraud, Audit, Management). (Desirable only)
Experience in developing others, either through training delivery, coaching, or mentoring in the field of fraud and investigations
Experience in managing directly or indirectly geographically dispersed and diverse teams
Knowledge and experience in the area of Exams Security and Exams Integrity
An understanding of security and fraud challenges related to high-stakes testing
The Role holder must have existing rights to live and work in the country the role is based.

Role-Specific Skills:

Excellent and demonstrable relationship and stakeholder management skills
Excellent report writing and presentation skills, including producing high-level reporting for senior audiences
Mindset for change and adaptation for working with new and evolving exam products, concepts, and delivery methods

Language requirements:

Strong written and oral English communication skills.

Application Closing Date 24th September, 2023 at 23:59 East Africa Time

How to Apply

Interested and qualified candidates should: Click here to apply online

2) Job Title: CMR & Logistics Manager

Location: Lagos
Employment Type: Contract
Consultancy Duration: 6 months

Role Purpose

This role is responsible for the general oversight of the Port Harcourt exams operations and managing the CM Logistics in the Port Harcourt Centres.
The role holder will monitor the delivery quality of all our exams including the quality of all materials to run Test Day operations, uniforms, banners, scanners, and equipment deployments.
The role is also responsible for ensuring timely scanning and submitting of exam papers to meet requirements for marking.
The role holder will be the most senior exams operation staff at the location and will provide general leadership for the operations team and report to the Operations Manager – South.

Main Opportunities and Challenges

Ensure complaint delivery of exams to British Council Quality and Complaint standards and awarding body requirements.
Work closely with the Operations Manager – South, Operations Planning Manager, and Commercial Manager to ensure optimum capacity filling the various locations.
Drive the right behaviors in the team toward greater awareness related to maintaining the confidentiality of sensitive exam-related materials
Implement improvement actions in the distribution and logistics of handling confidential materials

Main accountabilities

(but not limited to the following:)
Product Service Delivery

Oversees the functions of confidential materials handling and the Confidential Materials Room (CMR), for assigned office, to ensure British Council standards are met in set up and day-to-day operations.
Plans and ensures sorting and packing of confidential exam materials for designated test venues.
Leads the reconciliation of exam materials and papers received as per plan, and escalates any discrepancies.
Plans and ensures adequate suitcases and storage materials for distribution ordering and budget management.
Plans for Test Day resources ordering, quality, distribution, and management (e.g. process guides, stationery, branding/signage/ technical equipment – speaking test/hand scanners)

Customer service

Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so. Ensures the customer is kept informed throughout the process.

Relationship & stakeholder management

Receives instructions and requests from cluster operations, Operations Manager, and plans to ensure that work is carried out efficiently and effectively.
Develops good working relationships with appropriate colleagues to facilitate effective and efficient service delivery.

Risk & compliance

Ensures adherence to operations delivery and CMR standards and management as set forth and carries out frequent random checks to proactively prevent issues from arising.
Provides support and reporting for audits and performance reviews.
Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.

Analysis & reporting:

Using standard procedures and templates, regularly records, analyses, and reports on operational activity levels and performance data, to support senior managers in making timely and effective business decisions that respond to operational needs.

Commercial & resource management:

Manage courier SLA/performance standards and build a relationship with the courier service provider in the country, proactively seeking out and updating the courier panel so that the quality of services and cost elements are in accordance with standards.
Uses standardized systems and processes to plan and coordinate effective, timely and cost effective logistical support to enable the delivery of high quality services.
Operates and runs regular reports on a range of standard, corporate financial processes and procedures to enable effective budget and resource management for the team, unit or project(s) – e.g. purchase order system, FABS, SAP, procurement processes.

Leadership & management:

Supervision and involvement of colleagues or team member/s
To assist with related tasks
Prioritises own work activities, which span across a range of different work streams. Likely to manage the day-to-day performance of 1-2 team members, dealing with sickness, discipline, motivation, etc., to ensure high-quality service delivery is always maintained

Role-specific knowledge and experience

Essential Requirements:

University Degree
Experience working in an operations environment managing confidential materials
Working in a challenging environment operating against tight deadlines
Experience working in a compliant and regulated environment
Experience managing a small team

Desirable:

Experience in examination delivery to standard and managing logistics and material deployment.
Experience in leading on delivery of computer-based exams

Consultancy Fee