Choice2Mobile Technology Limited Recruitment for Company Experience Centre Manager 2023- Apply Here

We are recruiting to fill the position below:

Job Title: Company Experience Centre Manager

Location: Omole Phase 1, Lagos
Employment Type: Full-time

Duties and Responsibilities

• Direct and manage all activities relating to the delivery of effective customer service
• Liaise with other department heads across the organisation
• Implement and maintain effective methods for gathering customer satisfaction data
• Develop plans and targets for the customer service team
• Delegate tasks to team leaders to ensure the smooth running of the department
• Analyse and interpret data relating to customer service effectiveness
• Manage and maintain long-lasting relationships with customers and clients
• Control expenses and monitor budgets for the department
• Support other departments with customer-service-related issues
• Organise training and facilitate the development of the customer service team
• Other incidental tasks.

Minimum Qualifications

• BS Degree in Business Administration or related field
• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager especially in the telecoms sector
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation.