Entry Level Customer Service Executive in a Telecommunication Company 2023– Entry Level Customer Service Executive in a this is to inform the general  republic that the ongoing on recruitment is  currently on at Telecommunication Company. Interested and qualified person should kindly apply the application successfully.

Entry Level Customer Service Executive in a Telecommunication Company 2023

Ascentech Services Limited – Our client in the Telecommunication industry is recruiting to fill the position below:

Job Title: Entry Level – Customer Service Executive (CSE)

Location: Lagos (Mainland & Island)
Employment Type: Full-time
Sector: Telecommunication

Job Summary

• Our client is looking to hire a fresh graduate with excellent communication skills for the role of a customer service executive in their reputable company.

Job Responsibilities

• Manage large amounts of incoming phone calls and generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Qualifications / Requirements

• HND / BSc in related field
• 1-2 years proven experience as a Customer Support or Client Service Representative
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices

Remuneration/Salary
N65,000 monthly gross.

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How to Apply

Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the Job Title as the subject of the mail.

Note: Only qualified candidates will be contacted

Application Deadline

15th January, 2023.