Jumia Recruitment 2018/2019 – Project Manager, Customer Experience needed urgently at Jumia Nigeria

Jumia Recruitment 2018/2019 – We wish to inform the general public of the latest Jumia Recruitment. As we promised to always keep you updated, we must try our possible best to do that. Jumia Nigeria is currently looking for Project Manager, Customer Experience. Jumia is one of the major internet groups that employ candidates or applicants not minding their place of origin. Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries. They are known for their huge performances and successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. Jumia is supported and backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

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Jumia is currently recruiting talented people with a passion for emerging markets and Africa to join their team and embark on their exciting journey in the position below:

Job Title: Project Manager, Customer Experience

Location: Lagos

Job Description

• This role is responsible for the management of projects in Customer Experience [CXP] aimed at initiating, driving, and supporting new business initiatives, improving and maintaining efficiency and effectiveness of processes, as well as leading changes to support CXP strategy, tactics and service leading to ongoing customer experience improvements.

In particular you will:

• Distil customer insights into business recommendations by identifying meaningful customer indicators and trends and by performing root cause analysis to improve the customer experience
• Support projects aiming at improving and maintaining operational KPIs such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), Quality of service, Productivity KPIs, etc.
• Work with cross-functional teams to build the business cases and plans for improving specific customer issues.
• Monitor other key customer-based projects progress and ensuring timely delivery of results.
• Design user-friendly tools, reports, dashboards and KPI’s to be used by management for customer KPI’s
• Identify and prioritize key touchpoints in the journey and design listening posts to capture stakeholder feedback at these listening posts.
• Regularly gather data from NPS surveys and report trends to manager along with insights and observations

Required Skills & Qualifications

• Bachelor’s Degree in Technology, Engineering or Analytic or related field.
• 5+ years in service, operation, project management or process improvement
• Experience in roles which organized aggregated customer data to analyze trends and feedback while developing plans based on emerging customer needs/requirements
• Ability to coordinate activities within cross-divisional and cross-functional teams
• Track record of on-time, on scope, high quality implementations
• Comfortable in a fast-paced, demanding and analytical start-up environment
• Professional experience in MS office tools (e.g. Excel, Word and PowerPoint).
• SQL skills desired.
• Advanced skills with Excel desired.

Also Apply for;

CRM Manager at Jumia Nigeria Recruitment 2018/2019

Federal Road Safety Recruitment 2018/2019

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

 How to Apply for Project Manager, Customer Experience at Jumia Nigeria

All interested and qualified candidates should CLICK HERE TO APPLY

Application Closing Date

The closing Date has not been specified

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