PackaGo App Limited Job Recruitment for Customer Support Specialist 2022 Apply Now

PackaGo App Limited Job Recruitment for Customer Support Specialist 2022  Recruitment application form is currently ongoing for all interested and qualified persons to apply or register using the steps and guidelines provided in this article below

PackaGo is a delivery service app that connects Pilots to individuals/businesses who want to send nearly anything within Lagos. PackaGo works with businesses across virtually every industry to provide a faster, cheaper, and more scalable solution for same-day deliveries. PackaGo reaches 60% of Lagos. Households – the local same-day delivery footprint in Lagos.

We are recruiting to fill the position below:

Job Title: Customer Support Specialist

Location: Lekki, Lagos
Employment Type: Full-time

Overview

• Our Support team operates as the first point of contact for the PackaGo community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills and operates with a customer-first mentality.
• In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. This team operates 12 hours/6 days per week.
• Customer Support Specialists work a 6-day work week schedule that may include non-traditional hours such as evenings, weekends, and holidays.

Key Roles

• Provide phone, email, and text-based support to PackaGo customers, partners, users, and other community members
• Address all customer concerns politely, using active listening skills to understand and confirm the information
• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
• Proactively monitor in-progress deliveries and take corrective action when necessary
• Manage non-standard delivery situations with professionalism, empathy, and urgency
• Effectively use Zendesk and other internal tools to accurate log interactions and solve issues
• Collaborate with team members from various PackaGo departments to ensure the seamless delivery experience

Minimum  Qualification

• Candidates should possess a Bachelor’s Degree in relevant fields with 0 – 2 years of  work experience.
• A combination of sales, or customer service experience, optimally with a technology or logistics company
• Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
• Able to quickly and efficiently solve problems and troubleshoot
• Comfortable with a fast-paced environment and changing requirements
• Proactive and able to comfortably navigate through uncertainty and ambiguity
• Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
• Prior CRM experience
• The applicant should be a resident on the island.

Application Closing Date
8th June, 2022.

How to Apply for PackaGo App Limited Job Recruitment
Interested and qualified candidates should send their CV to: hr@pack-a-go.com using the Job Title as the subject of the email.

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