Personal Trust Microfinance Bank Limited Job Recruitment for Human Resources Officer 2022 – Recruitment application form is currently ongoing for all interested and qualified persons to apply or register using the steps and guidelines provided in this article below
Personal Trust is a Microfinance Bank in Lagos and a subsidiary of First Ally Capital Limited (FACL). Formerly known as Personal Trust Savings and Loans, the Bank was registered in 1993 and operated as a Mortgage Bank until its conversion to a Microfinance Bank in 2014. Personal Trust has a branch network at strategic locations in Lagos State and provides banking services to individuals, micro, Small and medium enterprises (MSME).
We are recruiting to fill the position below:
Job Title: Human Resources Officer
Location: Mainland, Lagos
Employment Type: Full-time
Job summary
- The Human Resources Officer provides HR and Administrative support to the department.
Key Roles
- Supports recruitment by posting job ads, shortlisting candidates, coordinating interviews and support the overall recruitment and hiring process.
- Supports the documentation, orientation and on-boarding of new employees.
- Conducts verification, background and reference check on all employees within seven (7) days of resumption.
- Process payroll, pension and benefits in compliance with policy.
- Implements the vacation calendar and ensure compliance.
- Supports the performance appraisal process and employment confirmation.
- Manages the approved training calendar and co-ordinate training activities.
- Maintains an efficient document management system.
- Maintains updated personnel records.
- Co-ordinate employee enrollment in benefits programs such as health insurance, group life insurance, pension etc.
- Provides assistance and information to employees on HR related matters.
- Prepares reports on HR indices and personnel activities.
- Monitor costs and expenses.
- Develop and maintain an efficient filing and archive systems.
- Guide and ensure compliance with all local and laws of the Federal legislation.
- Prepare periodic reports on administrative activities.
- Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Perform routine inspection of the office premises to identify maintenance and repair needs.
- Implements health and safety standards across the bank.
- Maintains an updated HR database.
- Manages exit processes including exit interviews and payments of terminal benefits.
- Co-ordinates all HR events.
- Plan and coordinate administrative procedures and systems.
- Monitor inventory of office supplies with attention to budgetary constraints.
- Perform any other duties as may be assigned by Management.
Minimum Qualifications
- Candidate must possess a HND / Bachelor .Sc Degree in Human Resources or Social Sciences
- Evidence of completion/ exemption of/from NYSC
- Evidence of completion of Microfinance Certification program.
- Minimum of three (3) years’ experience in Human Resources
- Prior managerial experience in similar role or capacity
- Knowledge of human resources processes and best practices
- A strong working knowledge of employment laws and HR regulatory compliance.
Skills:
- Strong leadership, supervisory and people management skills
- Excellent interpersonal skill
- Aptitude in problem-solving
- Excellent verbal and written communication skills
- Must be able to prioritize and plan work activities as to use time efficiently
- Proficient in the use of MS Office suit.
- Excellent negotiation and communications skills
- Administrative and managerial skills
- Analytical ability and strong attention to detail
How to Apply for Personal Trust Microfinance Bank Limited Recruitment
Interested and qualified candidates should send their CV to: recruitment@personaltrustmfb.com using the Job Title as the subject of the email
Application Deadline 16th June, 2022.
Job Title: Customer Service Officer
Location: Ajah / Lekki, Lagos
Job Summary
- We are looking for diligent, skilled and responsive Customer Support Professionals to engage with our esteemed customers on behalf of the Bank and provide valuable assistance to solve customers’ complaints.
Key Roles
- Constant communication with customers through different channels- telephone, email etc. to understand customers’ peculiar needs and provide answers to all questions about the company’s services;
- Ensure accuracy and protection of all customers’ confidential information
- Assist customers to resolve complaints and solve difficulties arising from digital banking;
- Participate in digital marketing and awareness campaigns to enlarge customer base.
- Maintain positive, professional and empathetic attitude toward customers;
- Knowing all the company’s product so as to answer questions and provide solutions ;
Minimum Qualification
- Minimum of HND / Bachelor .Sc in Communication, Marketing or any related field.
- 1 – 3 years proven experience as customer service representative, sales/marketing agent or any related position.
- Ability to work with team.
Skills:
- Emotional intelligence;
- Attention to details;
- Ability to multitask.
- Strong interpersonal, communication and active listening skills;
- Computer literacy (proficiency in Microsoft office suite and familiarity with digital banking tools);
Remuneration
Negotiable and attractive.
How to Apply for Personal Trust Microfinance Bank Limited Recruitment
Interested and qualified candidates should send their CV to: career@rigomfb.com using “CSO” as the subject of the mail
Application Deadline 31st May, 2022.
How you will be updated regularly