Safari West Recruitment for Jobs Customer Support Specialist 2023 – How to Apply

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Safari West Recruitment for Jobs Customer Support Specialist 2023– Safari West Recruitment for Jobs Customer Support Specialist. Qualified candidate should kindly apply using the steps and job application successful.

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Safari West Recruitment for Jobs Customer Support Specialist 2023

Safari West, a prospective sports company, is recruiting to fill the position below:

Job Title: Customer Support Specialist

Location: Lekki, Lagos
Employment Type: Full-time

Job Duties

Respond promptly and effectively to incoming customer enquiries through our various channels including – phone, email, live chats or social media
Maintain a positive, empathetic and professional attitude toward customers at all times.
Receive and manage all product and services complaints by clarifying the customer’s complaint; identifying the cause of the problem, and provide resolution using applicable channels, methods and tools promptly.
Document and escalate all customer complaints and issues to the responsible department when necessary, according to standard operating procedures
Follow-up on customer complaints to ensure timely resolution
Provide product and service information to customers
Build & develop customer relationships
Support the development, improvement and implementation of new products, process and policies for the Customer Service Department.
On-time response to requests from the Management team.

Qualification Requirements

Candidates should possess a Bachelor’s Degree.
Excellent communication skills
Politness and positive attitudes
Working with clients from other countries is a great plus.
As a customer support specialist with 2 – 5 years
Experience in betting industry is a must

Salary
N150,000 – N160,000 Monthly.

How to Apply

Interested and qualified candidates should send their CV to: elizavetavasileva2112@gmail.com using “Customer Specialist – Lagos” as the subject of the email.